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One in 10 retail workers suffers physical abuse, while 44% have been subject to verbal abuse.<\/p>\nOne in 10 retail workers suffers physical abuse, while 44% have been subject to verbal abuse.<\/p>\n
Unions are demanding action from employers and the Government to ensure workers are adequately protected.<\/p>\n
A survey carried out by Mandate found the main issues behind the problem included refund policies, sale policies including checking ID, customers being drunk and understaffing.<\/p>\n
General Secretary of Mandate John Douglas called for action, saying: “All employers have a responsibility to ensure they are providing a safe place to work…and to ensure they advise customers they will not tolerate any (abuse of staff). This time of year can be very, very stressful.”<\/p>\n